Kateryna Kikot
Email: katerinakikot14@gmail.com
Tel.: +38 (067) 244 48 82 (Viber, Telegram, WhatsApp)
Core competencies:
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User Assistance in Building and Optimizing Websites/Providing Technical Solutions/Improving Customer Experience
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Data Analysis/Marketing Researches/Analytical Reports and Business Solutions
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Technical Translation/Localization/Content Adaptation/Writing/Rewriting
Experience
✔ Providing users with technical solutions and suggestions on their sites improvement
✔ Analysis of user behavior and creating reports for improving customer experience
✔ Communicating with Wix QA team and products support teams regarding investigation and solving issues
✔ Creating, translating and localization content for Wix Help Center, analysis of content suitability to user needs
✔ Technical translation and localization Wix Customer Contact Page and Chat Window; working with HTML markup
✔ Performing orientations and trainings for newcomers and employees
✔ Quality Control of Customer Care teamwork
✔ Wix Analytics Expert
✔ Sites Performance Expert
Achievements:
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Translated and localized Wix Contact page with more than 100 issues and solution
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Measured and proved the efficiency of a new contact page comparing an old one
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Successfully held Knowledge Base localization marathon where 10 members were involved
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Provided with solutions more than 12K customers
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Onboarded and shadowed over 20 people at Wix
✔ Labor market researches, performing researches on internal and external employer brand, studying employer value proposition (EVP)
✔ Email-marketings, searching for actual topics, writing analytical and consulting
articles, PR efficiency analysis
✔ Creating, adaptation and placement content on the company’s website
✔ Responses to media requests, expertise on employment and labor market issues
✔ Cooperation with marketing department: making proposals for service and event promotions, creating texts for promo videos and shoutouts
Education
Taras Shevchenko National University of Kyiv
Master's degree, Sociology
2007 - 2013
Languages
Ukrainian - Native Speaker
Russian - Fluent
English - Advanced (B2-C1)
Certificates:
2017 – GoIT, «GoStart» (basic knowledge of QA, HTML и CSS)
2017 – Prometheus, «Business English»
2016 – WebPromoExperts, «Internet Marketing»
Technical skills
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Jira
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Tableau
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Power BI
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Google Analytics, Google Search Console, Google Ads
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all tools developed by Wix.com