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Kateryna Kikot


Tel.: +38 (067) 244 48 82 (Viber, Telegram, WhatsApp)

Core competencies:

  • User Assistance in Building and Optimizing Websites/Providing Technical Solutions/Improving Customer Experience

  • Data Analysis/Marketing Researches/Analytical Reports and Business Solutions

  • Technical Translation/Localization/Content Adaptation/Writing/Rewriting



Customer Care Expert 

Wix (

August 2017 - Present · 5 years 1 month

✔ Providing users with technical solutions and suggestions on their sites improvement

✔ Analysis of user behavior and creating reports for improving customer experience

✔ Communicating with Wix QA team and products support teams regarding investigation and solving issues

✔ Creating, translating and localization content for Wix Help Center, analysis of content suitability to user needs

✔ Technical translation and localization Wix Customer Contact Page and Chat Window; working with HTML markup

✔ Performing orientations and trainings for newcomers and employees

✔ Quality Control of Customer Care teamwork

✔ Wix Analytics Expert

✔ Sites Performance Expert



  • Translated and localized Wix Contact page with more than 100 issues and solution

  • Measured and proved the efficiency of a new contact page comparing an old one

  • Successfully held Knowledge Base localization marathon where 10 members were involved

  • Provided with solutions more than 12K customers

  • Onboarded and shadowed over 20 people at Wix


HeadHunter (тепер

February 2014 - February 2017 · 3 years 1 month

✔ Labor market researches, performing researches on internal and external employer brand, studying employer value proposition (EVP)

✔ Email-marketings, searching for actual topics, writing analytical and consulting

articles, PR efficiency analysis

✔ Creating, adaptation and placement content on the company’s website

✔ Responses to media requests, expertise on employment and labor market issues

✔ Cooperation with marketing department: making proposals for service and event promotions, creating texts for promo videos and shoutouts



Taras Shevchenko National University of Kyiv

Master's degree, Sociology

2007 - 2013


Ukrainian - Native Speaker

Russian - Fluent

English - Advanced (B2-C1)


2017 – GoIT, «GoStart» (basic knowledge of QA, HTML и CSS)

2017 – Prometheus, «Business English»

2016 – WebPromoExperts, «Internet Marketing»

Technical skills

  • Jira 

  • Tableau 

  • Power BI 

  • Google Analytics, Google Search Console, Google Ads

  • all tools developed by

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